FAQs

How quickly will my order be dispatched and delivered?
Orders are typically processed and shipped within 1-2 business days, though many are sent out the same day depending on the product source. In exceptional circumstances, there may be slight delays. Generally, you can expect delivery within 4-7 days. If an item is anticipated to take longer, that information will be clearly noted on the product page. We pride ourselves on offering some of the fastest shipping and most responsive service available.

What payment options are available?
We accept a wide range of payment methods including major credit and debit cards, as well as popular digital payment solutions.

What is your return policy?
We stand behind our products with a 30-Day Money Back Guarantee on all items. For full details, please refer to our 30-Day Return Policy available on our website.

What is your cancellation policy?
If you need to cancel your order, you can do so for a full refund as long as the order has not yet been shipped. Please contact us immediately at support@primehomesteadusa.com if you wish to cancel. Once your order has shipped, cancellations will be handled under our 30-Day Return Policy.

What should I do if my item arrives damaged?
When receiving your delivery, please inspect the packaging carefully. If you notice any damage—even if it’s just to the box—please note it on the delivery receipt. If you suspect damage and cannot inspect the package upon delivery, simply write “suspect damage” on the receipt. Should you find any damage once the package is opened, please email photos to support@primehomesteadusa.com so that we can promptly arrange a replacement or appropriate compensation.

How do I place an order?
To order online, simply click the “Add To Cart” button on your chosen item and proceed to checkout. Enter your shipping and billing details and complete the purchase. For orders over the phone, please call us at the provided number. An immediate order confirmation will be sent, and we will begin processing your order right away.

How will I know when my order has shipped?
After placing your order, you will receive an email confirming your order and payment authorization. We will process your order immediately and send you another email with a tracking number once your package has left our facility. If an item is out of stock, you will be notified via email or phone within one business day. We take great care to ensure all listed products are available, but high demand can sometimes lead to rapid sell-outs.

Will I receive an email confirmation of my order?
Yes, every order will be followed by an email confirmation. We recommend saving or printing this email for your records, and please double-check your email address to ensure you receive it.

Do you charge sales tax?
We operate from Texas and only charge sales tax on orders shipped within the state. This can result in significant savings when ordering from other locations.

Can I modify my order after placing it?
Yes, changes can be made at no extra cost by contacting us at support@primehomesteadusa.com before your order is dispatched. If there is a price difference, it will either be credited to your payment method or invoiced separately. For immediate order updates, feel free to email support@primehomesteadusa.com or call 000-000-0000.