Shipping policy
Effective Date: September 13, 2026
Thank you for shopping with Prime Homestead USA, operated by Triangle Shopping Ltd.! We aim to deliver your order efficiently and reliably. You'll find all the details about our shipping process below, including delivery times, costs and tracking. If you have any questions, feel free to contact us. We're here to assist you.
1. Shipping Locations & Restrictions
Geographic Scope: We currently ship to 48 states within the United States.
Exclusions: At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. Territories.
Address Restrictions: We are unable to ship to P.O. Boxes, military addresses (APO/FPO/DPO), or diplomatic addresses.
2. Delivery Timelines
Order Cutoff Time: 2:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will begin processing the following business day.
Handling Time: 1–2 business days, processed Monday through Friday.
Transit Time: 2–3 business days, shipped Monday through Friday.
Total Delivery Time: Estimated at 3–5 business days (Monday through Friday).
Please note that orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Costs
Standard shipping: We offer a $8.00 flat rate shipping fee per order, which includes all shipping costs for both standard parcel items and oversized or heavy equipment requiring freight.
No Hidden Fees: We do not charge hidden service or processing fees.
Currency: All shipping fees on our site are listed and charged in USD.
All shipping, handling, and logistics fees are included in the final price shown at checkout before payment.
4. Shipping Carriers
We ship orders via with reputable carriers, including UPS, FedEx, USPS, and licensed LTL freight carriers for large or heavy items. If your order includes an item that requires freight shipping, you will be contacted to schedule a curbside delivery window.
Please ensure you provide a correct phone number during checkout.
5. Shipping Origin
All orders are dispatched from the United States.
6. Order Tracking
Once your order is shipped, we'll email you with tracking details. You can follow and track your package online using the details in your shipping confirmation email.
7. Damaged Packages
Inspection: Please inspect your package immediately upon delivery.
Reporting: If your order arrives visibly damaged, please contact us at support@primehomesteadusa.com within 48 hours with photos of the damage and the packaging, so that we can evaluate the issue and make it right.
Freight (LTL) Shipments: For large items arriving via freight, please note any visible damage on the Bill of Lading (BOL) before signing for the delivery.
8. Order Changes & Cancellations
If you need to change or cancel your order, please contact us immediately. Once an order has entered the "Transit" phase, it can no longer be cancelled and must follow our Return and Refund Policy.
9. Contact Information
Should you have any questions about your order or any shipping inquiries, simply reach out to us via the contact details (phone or email) below:
Business Name: Prime Homestead USA, operated by Triangle Shopping Ltd.
Email: support@primehomesteadusa.com
Phone: +18888053920
Business Address: 30 N Gould St Ste N Sheridan, WY 82801 USA
We typically respond within 24 business hours.
Our customer support team is available Monday through Friday, from 9AM to 5PM EST to assist you.
10. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Updates take effect immediately upon posting. We encourage reviewing this page periodically for the latest version.
Thank you for choosing Prime Homestead USA.