Returns and Refund Policy

Prime Homestead USA Return & Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the https://primehomesteadusa.com website.

Return Policy & Window

At Prime Homestead USA, we are committed to ensuring your satisfaction. We offer a 30-day return and refund policy. We accept returns for defective and non-defective products.

Customers in United States have the right to cancel their purchase and return the product within 30 days of the delivery date.

Currency that applies to this policy: USD.

Contact Information

For questions about returns and refunds, please contact our customer service via:

  • Email: support@primehomesteadusa.com
  • Phone: +1 888-805-3920

Eligibility for Return:

  • Items must be new, unworn, unwashed, and unused.
  • Must be returned in its original packaging.
  • A receipt or proof of purchase is required to process your return.

Return Instructions

  1. Notify Our Customer Service Team: Reach out to our customer service team at the above address to initiate your return. Provide your order number and reason for return.

  2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item. If applicable, we will provide a prepaid return shipping label.

  3. Packing Your Return: Securely package your items in its original packaging, ensuring all tags and labels are intact (including all accessories, labels, and documentation).

  4. Shipping Label: The return shipping label and costs associated with the same is the customer's responsibility unless the item(s) are defective. 

  5. Ship Your Package: Drop off your package at the nearest courier as indicated in your return authorization email, form and any supporting documentation.

Return Shipping Methods and Fees

All approved returns must be sent by mail. For a seamless return process, we recommend contacting us before returning the product. Reach us at support@primehomesteadusa.com for return address details and instructions.

Return Label & Return Shipping Costs

  • For Defective or Incorrect Products: Returns are free of charge when the item is damaged, defective, or incorrect.
  • For Non-Defective Products & Change of Mind: Customers are responsible for return shipping costs and return shipping label if the return is due to personal reasons, such as incorrect size or purchase remorse.

Restocking Fee

We do not currently charge a restocking fee.

Specific Conditions for Returns

  • Change of Mind: Items must be returned unused, undamaged, and in its original packaging within 30 days of the delivery date.
  • Defective Goods: If the product is defective, contact us immediately. Prime Homestead USA will provide the return label, cover return shipping costs, and provide a replacement or refund.
  • Damaged Goods: Notify us within 48 hours of receiving damaged goods and provide photos. We will review the claim and arrange for a return if necessary.
  • Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product.
  • Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation. If unresolved, we’ll issue a refund or replacement.
  • Order Cancellation: Orders can be cancelled before shipment. If shipped, the return process applies.

Exceptions to the Return Policy

The following items cannot be returned:

  • Custom or personalized products

Damages & Issues

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can assess the issue and provide a solution.

  • If you receive a damaged product, please contact us and send a video as soon as possible. This will help us resolve any issues quickly.

Refund Timelines and Processing

  1. Return Window: Return requests must be made within 30 days of delivery. Returns must be shipped within 14 days of approval.
  2. Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 5 business days via email.
  3. Refund Processing Time: Approved refunds will be processed to your original payment method within 10 days following receipt of the item.

Refund Process

  • Once we receive and inspect your return, we will send you an email confirmation.

  • If your refund request is approved, the refund will be processed using your original payment method within 10 days.

  • If you experience a delay in receiving your refund, please follow the steps under late or missing refunds or contact us for assistance.

Late Or Missing Refunds
If you have not yet received your refund, please:

  1. Check your bank account.

  2. Contact your credit card issuer, as there may be processing delays.

  3. Reach out to your bank for further details.

  4. If you still have not received your refund within 10 days, please contact us at support@primehomesteadusa.com to investigate the matter.

Exchanges

Currently, we do not offer exchanges.

If the item(s) you purchased are defective, we would provide you a replacement or refund. The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you then make a new purchase for the desired item.

Legal Rights

This policy does not affect your statutory rights under applicable laws.

Questions?

Visit our FAQ page or contact us.

Contact Information

🛒Trade Name: Prime Homestead USA

📞Phone: +1 888-805-3920

📧Email: support@primehomesteadusa.com