Composting Toilets

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Frequently asked questions

Shipping Information

We currently ship within the United States only.
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once shipped, standard delivery typically takes 2–3 business days.
Shipping Cost: $10.00 flat rate within the United States.
Please note that delivery times are estimates and may vary due to carrier delays or weather conditions.

Refund Policy

Refunds are processed within 7 days once we receive and inspect your return.
Refunds are issued to the original payment method.
Original shipping charges are non-refundable, unless the return is due to an incorrect or defective item.

Payment Methods

We accept a wide range of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover, Diners Club) and digital wallets like Apple Pay, Google Pay, and Shop Pay.
Our website uses Secure Socket Layer (SSL) encryption to protect personal and financial information during transmission.

Customer Support

Our customer support team is available: Monday – Friday 9:00 AM – 5:00 PM (Eastern Standard Time)
Email: customersupport@primehomesteadusa.com
Phone: +1 (888) 297-1727
We typically respond within 24 hours during business days.

  • FAIR AND HONEST REFUND POLICY

    If your order arrives defective or fails

    to function properly, we will give you a refund!

  • PREMIUM CUSTOMER SUPPORT

    Connect with us through email or phone,

    and we will address any questions you may have!

  • SECURE ENCRYPTED PAYMENTS

    We utilize advanced encryption to

    ensure there is never an issue with your privacy.